We always strive to give the best service possible to everyone who attends our Practice and welcome any feedback patients regarding their experience.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01298 23019
We do recognise that at times patients may be dissatisfied with the service provided resulting in the feeling that there is a genuine cause for complaint. If this is so we hope to be able to address any concerns as quickly and as amicably as possible.
Making a complaint
To pursue a complaint please complete our feedback form or, contact the practice manager who will deal with your concerns appropriately. The practice takes complaints seriously and will investigate each incident on an individual basis and provide a formal response as a result of this.
Further written information is available regarding the complaints procedure from reception.