Before booking an appointment with one of our clinicians, it may be worth looking at our self-referrals or our wellbeing pages to check if a surgery appointment is needed for the service you require.
For minor ailments your local pharmacy is able to provide a range of treatments and advice when illness is likely to be self-limiting.
Any injury sustained within the last 4 weeks can be assessed at Buxton’s minor injuries unit without appointment, there is also access to on site x-ray when appropriate.
Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- phone us on 01298 23019
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- phone us on 01298 23019
- use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a doctor or nurse
To ask a non-urgent medical question:
- fill out an ask a doctor a question form
- fill out an ask a nurse a question form
We will respond within 3 working days during opening times.
Telephone appointments are also available each day with the nurses.
When seeing a nurse practitioner be reassured that they have a high level of skill and training, and will refer immediately to our on-call GP for further advice where needed. They are able to prescribe and refer to secondary care if required.
Blood tests
Blood tests are now being held at the surgery, Monday to Thursday, 8am to 1pm, in addition to Cavendish and Cottage Blood test clinics at he Cavendish Hospital, Cottage Hospital or Fairfield Surestart and are by appointment only.
To book a blood test appointment:
- phone us on 01298 23019
- use your Patient Access account
You will need to take your blood test request form with you to your appointment.
Telephone appointments
Routine telephone appointments are also available each day with the nurse practitioners.
We also operate an emergency telephone triage assessment service with either a GP or nurse practitioner should you require urgent medical attention.
Following a telephone triage assessment, a clinician can arrange for you to be seen face to face if necessary.
Enhanced access
Patients at Elmwood will be able to access appointments Monday to Friday up to 8pm every night at surgeries across the High Peak area.
Routine appointments will also be available on Saturdays, Sundays and bank holidays in either New Mills or Buxton.
Rota for Buxton and High Peak:
- Monday – Thornbrook Surgery in Chapel, Arden House in New Mills.
- Tuesday – Goyt Valley Medical Practice in Whaley Bridge, Buxton Medical Practice in Buxton.
- Wednesday – Sett Valley Medical Centre in New Mills, Elmwood Medical Centre in Buxton.
- Thursday – Stewart Medical Centre in Buxton, Hartington Surgery.
- Friday – (on rotation, please contact the surgery for details).
- Saturday – appointment only at Buxton Cottage Hospital.
- Sunday – appointment only at New Mills Health Centre.
Please book an appointment through the surgery.
For further information visit the North Derbyshire GP provider company website.
Your appointment
Our GP appointments are 10 minutes in duration and double appointments can be booked on request should you need to discuss more than one health issue.
Appointments with all other clinicians are 15 minutes.
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
Please let us know as soon as possible if you need to cancel an appointment.
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- fill out a cancel an appointment form
- phone us on 01298 23019 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Home visits
If you require a home visit, we advise that you to contact the surgery as early as possible in the day.
We encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible.
You may only request a home visit if you are housebound or too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires attention and will also decide how urgently a visit is needed.
Please keep this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.